Leads Refund Policy

Take advantage of our fair and easy return policy that gives agents credit for invalid leads. We provide you with a full 24 hours to return a lead.

We can only refund for the following reasons:

• The contact numbers provided are disconnected, faxed, or the wrong number.
• The contact has no idea why they were contacted.
• The contact explicitly states they are not interested in any related service at all.
• The contact is a duplicate already received from another agent within the past 24 hours.
• The contact has already hired another service provider or is under contract with another agent.
• The contact’s location is outside the service area agreed upon.
• The contact is older than expected or outdated. (e.g., the property was already sold or the home improvement issue was already resolved).
• The contact fails to meet custom criteria pre-agreed with the agent.
• The contact is another agent testing the system.
• The contact is a student researching a school project.
• The contact information is obviously incorrect upon initial inspection.
• A language barrier exists with the contact.
• Service will begin 3 working days after the payment is processed, and you will start receiving leads within the following 24 hours.

If a lead doesn’t meet the above criteria, it will be refunded. Refund credits for leads covered under the return policy will be applied to your account balance immediately and can be used toward future lead purchases. To return a lead, simply email us at support@digilex360.com and attach all relevant details of the lead you wish to return. Please mention the appropriate reason for returning the lead in your email.

Please note that we can only credit for the reasons listed above.